What you can do with AI
What an AI agent can do for your business: 12 real examples
An AI agent pays off wherever people repeat work with text and data under clear rules: email, customer questions, invoices, orders, enquiries and reports. Decisions with consequences stay with a person.
Customers and communication
- Autonomous customer support. The agent answers on your website, in chat and on WhatsApp from your own documents: shipping, prices, order status. Complex cases go to a person with the full history.
- Email replies. It reads incoming mail, sorts it, looks up the order or contract and replies. Sensitive answers are prepared for approval.
- Complaints. It matches the complaint to the order, checks the terms and drafts the reply and credit note. A person approves the refund.
Documents and admin
- Invoices. It extracts data from PDFs, checks the supplier and matches the invoice to the purchase order. Amounts over a limit go for approval.
- Orders into the ERP. It maps customer product names to your catalogue numbers, checks stock and creates the order.
- Contracts and documents. It finds deadlines, penalties and deviations from your template and summarises them on one page.
Sales and marketing
- Enquiries. It enriches company data, creates the lead in the CRM, assigns a salesperson and drafts the quote.
- Follow-up. It tracks who has not replied and prepares a reminder at the right moment.
- Content. It drafts posts, product descriptions and newsletters in your style and publishes only after approval.
Internal operations
- Reports. Every Monday it pulls data from the CRM, ERP and e-shop, calculates the numbers and flags deviations.
- Internal helpdesk. It answers staff questions on IT, HR and policies from internal documents.
- Recruiting. It sorts CVs by your criteria and schedules interviews. Decisions about candidates stay with people.
Where not to use an agent (yet)
Where data or rules are missing, where a one-off decision has a big impact, or where a mistake cannot be undone. Agents are strongest at repetitive work that people do by hand today and do not enjoy.
How to start
Pick the one process that costs you the most time and count how often it repeats each week. We build a working prototype on your data within 3 working days. If you don’t like it, you don’t pay.