AI chatbot: autonomous customer support
An AI agent resolves customer requests on your website, by email and on WhatsApp by itself. It answers from your own documents, replies to incoming email automatically, looks up orders and hands complex cases to a person. From €5,000, free prototype in 3 working days.
What autonomous support does
Autonomous email replies
The agent reads the support inbox, sorts email and answers routine questions itself. Sensitive replies wait for your approval.
Resolves, not just answers
It looks up the order, shipment or invoice and prepares the complaint or refund.
Limits it never crosses
No discounts, no legal or medical advice, no order changes without approval.
Hand-over to a person
When it is unsure, it passes the case on with the full history.
Results from our projects
Results from Buinsoft Technology projects. Client names stay confidential.
Pay when it works.
Within 3 working days we build a free, working prototype on your own data. If you don’t like it, you don’t pay.
- For fixed-price projects with one clearly defined process
- After the free consultation and a written scope
- We need access to the data and systems named in the scope
- AI model costs during the prototype are on us
Channels where the agent answers
One agent, the same knowledge, wherever customers reach you.
Website chat
A chat window on your site or e-shop, in Czech and English, with hand-over to an operator.
Autonomous replies to incoming mail, sensitive cases sent for approval.
Answers and order status in the app your customers already use.
Internal helpdesk
The same approach for staff: IT, HR and company policies.
Where the answers come from
Only verified sources that we agree on together:
- Your website, terms and complaints policy
- Price lists, catalogue and stock availability
- Order and shipment status from the e-shop or ERP
- Guides, FAQs and internal documents
- Previous conversations (with consent and under GDPR)
How we measure that support works
You get an overview from day one:
| Metric | What it tells you |
|---|---|
| Resolution rate | How many questions the agent solved without a person |
| First response time | How fast the customer got an answer |
| Hand-over to a person | How many cases went to an operator, and why |
| Satisfaction | Customer rating after the conversation |
| Top topics | What people ask about, input for better FAQs and products |
AI Act and GDPR in customer support
Users always know they are talking to AI, as the AI Act requires. Personal data is processed under GDPR, kept in the EU, and the agent may not promise anything outside the rules you set.
Related terms
Questions
How much does a website chatbot cost?
A custom AI chatbot is an AI agent for one task and starts at €5,000 excl. VAT, live within 30 days. Running the AI model is usually a small monthly amount we estimate upfront.
Where do the answers come from?
From your own documents: website, price lists, terms, guides, order database. Not from the open internet.
What if the chatbot doesn’t know?
It says so and hands the question to a person with the context. It may not promise discounts or advise outside its scope.
Can the agent answer emails on its own?
Yes. It reads incoming email, understands the request, looks up the order or contract and replies. Routine questions are handled autonomously, sensitive replies go to a person for approval.
Does it speak Czech?
Yes: Czech, English, German and more. It works on your website, by email and on WhatsApp.
Is it AI Act compliant?
Users always know they are talking to AI. Personal data is processed under GDPR and kept in the EU.
Bring us one process or one app idea.
In 30 minutes we tell you whether it is worth handing to an AI agent. Then you get a free working prototype within 3 working days. If you don’t like it, you don’t pay.
- We reply within 24 hours on working days
- The engineer who designs it also builds it
- Write in Czech, English, German, Italian or Turkish
Contact
Write to us
Describe the process or app you want done. We reply within 24 hours on working days, and the prototype within 3 working days is free.